Meta on Tuesday introduced new scam detection features for its messaging apps, WhatsApp and Messenger, as part of its broader initiative to crack down on online scams that target older people. The company said it will begin to show warnings in WhatsApp when users try to share their screen during calls, and it will flag possible scam messages in Messenger, which can be sent to AI for review.
The tech giant said it’s detected and disrupted about 8 million accounts engaging in scam operations during the first half of 2025, including those associated with scam centers in areas like Myanmar, Laos, Cambodia, the United Arab Emirates, and the Philippines. It also took action on over 21,000 Facebook Pages and accounts that were pretending to be customer support operations that were attempting to trick people into sharing their information.
Meta on Tuesday introduced new scam detection features for its messaging apps, WhatsApp and Messenger, as part of its broader initiative to crack down on online scams that target older people. The company said it will begin to show warnings in WhatsApp when users try to share their screen during calls, and it will flag possible scam messages in Messenger, which can be sent to AI for review.
The tech giant said it’s detected and disrupted about 8 million accounts engaging in scam operations during the first half of 2025, including those associated with scam centers in areas like Myanmar, Laos, Cambodia, the United Arab Emirates, and the Philippines. It also took action on over 21,000 Facebook Pages and accounts that were pretending to be customer support operations that were attempting to trick people into sharing their information.
The latter is so prevalent on the platform that many Page operators essentially know to ignore anything that claims to be a customer support message. Meanwhile, scam syndicates target older adults across a number of industries, including not only social media, but also messaging apps, dating apps, crypto, and others.
Image Credits:Meta
On WhatsApp, the company will now display a warning when you try to share your screen with an unknown contact during a video call. This technique is often used to trick victims into giving away sensitive information like bank details and verification codes, Meta says.
Meanwhile, on Messenger, the company is testing more advanced scam detection techniques to analyze whether an inbound message is suspicious. If so, it flags that signs of a scam have been detected and warns you to “be cautious, you could be at risk of losing money.”
Image Credits:Meta
The screen also lists a variety of common scam techniques, like those involving work-from-home jobs or offers to make easy cash, and will suggest either blocking or reporting the suspicious account.
My own family member has been a victim of these types of scams, and it’s fair to say these problems can have broader impacts beyond those affecting the individual being taken advantage of. Families often have to get involved, which embarrasses the victim or sees them digging in their heels, believing the scam to be a real opportunity of some kind.
Scammers often use social engineering techniques or romantic interest to lure in victims who are not as online savvy or who may be suffering from early dementia. They also often target people who are lonely and appreciate the attention. Scammers take advantage of these factors to milk seniors out of their life savings.
Meta should have done more to address these concerns on its platforms before now, especially given how simple it is to add a warning or alert to the user experience in the apps. Though it may not have access to the more sophisticated AI technologies to review possible scams, even informational alerts could have mitigated some of the prior elder abuse.
The company responded that it had, in fact, added other context cards, reminders, and warnings about shipping scams and instant payments, as well as a WhatsApp safety center. It warned about romance scams on Valentine’s Day with safety notices. These were not targeted specifically at the elderly, however.
The tech giant says it’s also joining the National Elder Fraud Coordination Center, a newer nonprofit that brings law enforcement together with companies like AARP, Amazon, Capital One, Google, Microsoft, and Walmart to combat fraud targeting older adults.
Updated with more information about previous Meta warnings and actions.
